Returns & Refunds Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@romainlopez.com. Please note that returns will need to be sent to the following address: [Romain Lopez (UK) Limited, Bartle House, 9 Oxford Court, Manchester, M2 3WQ, United Kingdom]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@romainlopez.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@romainlopez.com
ROMAIN LOPEZ (UK) LIMITED Warranty
In compliance with Organic Law 15/1999, of 13th December, regarding the Protection of Data of a Personal Nature, and taking into account all of the common features of our specialized stores, we would like to specify certain aspects of the service provided to our customers that make up the Vast Beauty warranty.
ROMAIN LOPEZ (UK) LTD Warranty
- All of our products are originals.
- We do not work with imitations or third-party products.
- We do not store information of a personal nature (ID, bank information, credit cards, etc...).
- Our payment gateway complies with all the applicable security measures under current law (https encoding and encryption).
As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 14 days from the delivery of said products.
Warranty
In the event that the packaging is defective (broken or with signs of impact) upon arrival at your address, do not accept it from the delivery company and send us a message using our contact form indicating the order and shipping number.
This will speed up the process of sending you a replacement immediately.
In the event that the product is found to be defective or in poor condition, Vast Beauty will exchange it for another product of the same characteristics at no cost.
In this case, Vast Beauty will proceed to collect the product in poor condition and once we prove that it has not been tampered with or that it presents signs of external damage, we will send another of the same characteristics and brand without any additional cost. In the event of not having said model in stock, a refund of the purchase will be carried out.
How to start the Romain Lopez warranty process:
1.- Complete the “Contact Romain Lopez” form
2.- In the “Subject” field mark “Warranty”. Keep in mind that all fields in the form are obligatory.
3.- In the comments/reasons section, briefly explain the incident and whether you would like an identical product as a replacement or a refund for the amount of its cost.
Once the information is received, the Romain Beauty warranty team will send the information to the shipping company responsible for collecting products.
We remind you that you can use the same box that was used for the shipping of your products.
Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.